Terms of service

PROCEDURE TO PLACE ORDERS E-mail: info.gerifarma@gmail.com Web: www.gerifarma.com ONLINE PURCHASE CONDITIONS All purchases made through the portal www.gerifarma.com owned by GERIFARMA, S.L., are subject to the general conditions contained in the legal notice. The General Conditions prevail over the On-line Purchase Conditions. All products and services are subject to the following conditions. By buying on the Web, you automatically accept these conditions. Please read them carefully. These conditions constitute the entire agreement between the parties regarding the on-line sales transactions between GERIFARMA, S.L. and your customers. GERIFARMA, S.L. is empowered to unilaterally modify each and every one of the obligations set forth in these conditions, without the need for prior notice. Likewise, it is capable of restructuring, modifying or eliminating any information, service or content included in the Web, without the need for prior notice. A purchase is not final until it is accepted by GERIFARMA, S.L .. GERIFARMA, S.L. reserves the right of admission and cancellation of any order, being able to return the amount paid by the client and being exempt from any other obligation. The Web does not require prior subscription for simple navigation, access or use of the service in question. PRICE LIST The price of the products is in EUROS and includes the taxes of the Law according to the Spanish Legislation. The final purchase summary shows the final or total price of the same, indicating the amount corresponding to the price of the determined product and the amount corresponding to the applicable taxes. Based on its commercial policy, GERIFARMA, S.L. You may make final price variations either for loyalty, for the acquisition of products of a certain entity or relevance as well as others that GERIFARMA, S.L. in due course. However, it will be GERIFARMA, S.L. Who freely and voluntarily offers these discounts and / or rebates, to whom it deems appropriate, and cannot be demanded or requested at any time by the client. Prices do not include shipping. Prices are valid except typing error. All sales are made with their corresponding invoice. The products are available for sale while stocks last. The exposed prices may be reviewed and modified at any time by GERIFARMA, S.L. Once the payment is verified, it will be initiated by GERIFARMA, S.L. the processing of the order. PAYMENT METHODS Credit card In order to provide greater security to credit card owners, they have included a three-digit number on their cards called CSC that serves as an identification code to verify the physical presence of the card during Internet transactions. This three-digit number is printed on the back of your card (in the signature area), immediately after the card number. In order to prevent fraudulent transactions with credit cards, GERIFARMA, S.L. reserves the right to request such check digits from its customers before submitting the order. Credit card fraud is a crime, and GERIFARMA, S.L. It will take legal action against anyone who makes a fraudulent transaction in our online store. GERIFARMA, S.L. keeps track of each transaction and will use all the means available by law so that those who make fraudulent purchases are sanctioned by the authorities. Paypal It is one of the most used systems on the internet for payments by credit card. It is a totally safe transaction. The data entered at no time is viewed or stored by us, since the entire process is carried out on Paypal's own servers. More information at www.paypal.com. Transfer If you prefer the method of payment by transfer, you write down our account number and make the transfer, It must be done in the Euro currency. It is important that you indicate in Observations: "order number x", as well as your name and surname. It is important that you make the transfer within 3 days after placing the order, to prevent your order from expiring. The order will not be considered effective until GERIFARMA, S.L. you can effectively verify that the deposit has been made, if you want to speed up the procedures you can send us by email info.gerifarma@gmail.com the receipt of the transfer. Remember that all eventual exchange and banking commissions are your responsibility when opting for this payment system. SHIPPING GERIFARMA, S.L. will not send any product until the Administration Department has verified that the payment has been made. The delivery will be considered made at the time the carrier has made the products available to the customer and the customer has signed the delivery receipt document. It is the responsibility of the customer to verify the products upon receipt and expose all the exceptions and claims that may be justified in the delivery receipt document. GERIFARMA, S.L. will send the products by the means it deems appropriate to fulfill its commitments. SHIPPING COSTS A charge for shipping costs will apply depending on the selected delivery area and will be displayed before finalizing the order. However, GERIFARMA, S.L. THE RIGHT TO REQUEST AN ADDITIONAL QUANTITY is reserved for particularly heavy or bulky orders. In the event that this occurs and the customer is not interested in formalizing the order with the indicated shipping costs, the amount paid will be refunded and the order will be canceled. GERIFARMA, S.L. will be exempt from any other commitment or obligation with the client. Delivery term Generally, an order is shipped (leaves our center for destination) the next business day for those orders whose proof of payment has been sent to us before 12:00 noon. If proof of payment is sent after this time, two business days later. Delivery at destination will be made depending on the destination area. In Peninsular Spain, it will be the business day following the day of shipment. However, these deadlines are indicative and may vary for reasons beyond our company. GERIFARMA, S.L. It does not commit to any specific delivery time, since the shipping process depends on third parties. If a delivery is going to take more than 5 business days, GERIFARMA, S.L. will contact the customer to notify them and give them the option to cancel the order and receive their money back immediately by bank transfer. Rotura de stock On the Web we only offer products in stock for sale, this allows us to serve the product in the time described as the delivery period. However, the synchronization of the web with the warehouses is not instantaneous. In addition, in the period of time between when a client registers an order on the Web until we receive and process the proof of payment, some product could be exhausted. Therefore, there could be an isolated case in which we cannot serve an order due to lack of stock. When it is not possible to serve a product due to lack of stock, GERIFARMA, S.L. will contact the customer to notify them, cancel the order and return their money immediately by bank transfer. In these cases, the amount will always be returned to the customer and the order will be canceled. IT WILL NOT BE POSSIBLE TO KEEP THE PRICE OF THE SOLD OUT PRODUCT TO SERVE IT WHEN THE STOCK IS REPLACED, since the price of the product changes in each replacement based on our purchase price. WARRANTY In the event of a defective product, GERIFARMA, S.L. will proceed, as appropriate, to the replacement, price reduction or termination of the contract, steps that will be free for the consumer and user. Any claim for the product must be made within a maximum of 2 months after purchasing the product. After this period no change or refund can be made. Taking into account that GERIFARMA, S.L. sells products that have a life period of less than two years, these guarantees will be applied taking into account the nature of the goods sold on the website. RIGHT OF WITHDRAWAL AND REFUND According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, the supply of sealed goods that are not suitable for return For reasons of health or hygiene protection and that have been unsealed after delivery, they are exempt from withdrawal. For any questions about returns, you can contact through the following email: info.gerifarma@gmail.com RESOLUTION OF CONFLICTS IN AN EXTRAJUDICIAL FORM (RESOLUTION PROCEDURES) Disputes between the parties that may arise from contracts concluded exclusively electronically may be settled extrajudicially through the online conflict resolution platform published by the European Commission, in which you will find all the information necessary to exercise the corresponding actions. The link to the platform from which the corresponding claim can be made is the following: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES JURISDICTION, COMPETENCE AND LEGISLATION In the event that none of the parties have opted for an alternative conflict resolution or, when the resolution in this type of procedure has not been satisfactory for any of the parties: The parties submit, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the domicile of GERIFARMA, SL. Regarding the substantive issues arising from the fulfillment / non-fulfillment of the agreed conditions, They shall be governed first by what is agreed upon in them and subsidiarily by the provisions of the Civil Code and complementary legislation applicable to the case.